Welcome to pashm.com. Hopefully, you will find the answers to your questions here. If not, please send an email to questions@pashm.com

Do you accept orders on-line?

We are currently unable to accept orders on-line, but do accept orders by fax, mail, or email.

Ordering by mail or email is easy.  Email us (pashm@pashm.com) your order information including item size, color and weave pattern along with your name and mailing address, and credit card information.  Or, mail your order to:

Pashm

2000 Broadway, #709

San Francisco, CA 94115

What forms of payment to you accept?

We accept Visa, MasterCard, and American Express orders by fax, by mail, and by email. We accept checks or money orders for mail orders only.

I would like to send a gift - how should I do it?

Send us an email or a note with the billing and shipping addresses, and a message for the recipient of the gift. We will notify you when we ship the package.

Will I have to pay a sales tax on my order?

Virginia residents are required to pay sales tax.  Residents of all other states will not be charged a sales tax. 

What are the shipping and handling charges?

All our domestic shipping is done with FedEx.  A single item will be charged $6 and two or more items around $10. International customers will be charged a $25 flat fee regardless of how many items are ordered.

Do you accept international orders?

We send our products to all corners of the planet.  Usually for non USA orders we ship directly from our workshop in Nepal by either FedEx or DHL.  The charge is a flat $25 shipping fee.  Deliveries typically take between 5 and 7 days.

How soon will I receive my order?

In-stock items are shipped within 24 hours, pending payment verification. These orders will be received within five days of ordering. Custom ordered items will be received within 7 to 14 days of ordering.  For a small additional fee this can be reduced to 5 days.

Are Pashm items guaranteed?

We are dedicated to making the highest-quality pashmina products in the world. However, if for any reason you are not satisfied with your order, please return it within two weeks of receipt for an exchange or a refund. Contact us for details.

Do you accept returns or exchanges?

Returns are accepted for exchange or refund. Please send the item within two weeks of receipt to:

Pashm

2000 Broadway, #709

San Francisco, CA 94115

The customer will be responsible for return postage.

Are your prices competitive?

Because we manufacture all the items we sell, we are able to keep our prices 30 to 40 percent lower than the retail market for a similar superior product.

What kind of fringe do your items have?

All our pieces have the standard three-inch long twisted and knotted fringe, unless you specify otherwise.  We can also make a 3/4 inch open fringe, or a base knot fringe or we can finish the ends with a satin silk binding.   

I would like an item in a color and size not offered on this web site. Can you make this item for me?

Yes we can.  We can work from a swatch sent to our Florida office or a Pantone color from the Pantone Textile Guide. 

How can I match a color on this site to something in my wardrobe or home?

Please send us a yarn or swatch.

How should I care for my pashmina?

Contrary to popular belief, cashmere is easy to clean. Wash it in warm water with a good, natural shampoo. (We use an Aveda shampoo in our factory.) During the dyeing process, all items are kept in water for between 30 to 60 minutes at a temperature just below boiling, and are washed twice more, so do not fear washing cashmere in water. Dry cleaning will cause no harm.

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